Frequently Asked Questions

As we are located within South.Point, you can park where you normally would when coming to the centre. We are located on the ground floor.

In addition to our many services, The Learning Nest Co offers a space for feeding (if you require privacy), bathrooms for children (change table included) and adults, fridge, microwave, hot water, tea, hot chocolate, and coffee (from a real machine), no instant coffee here!

Where possible, we ask families to bring their children and belongings only. We have limited space within our centre and are mindful of keeping fire exits clear. If you do need to bring your pram, don’t worry – we will find room.

We have a standard exclusion period for infectious diseases to keep all of our clients and staff healthy. We politely ask you to reschedule your session if you or your child are sick. We only ask for a minimum of 2 hours’ notice before your session for a credit to be applied.

If you need to change your booking, please let us know with as much notice as possible. At a minimum we require 2 hours’ notice. As all of our sessions have a capped number of children, we would like to do our best to fill spots if we can.

When we have a session with a vacancy, we try to post on our socials with enough notice. You are always welcome to stop by, but if sessions are full, we will be unable to accommodate you to ensure safe ratios.

The Learning Nest Co is an allergy aware service. Children with allergies are identified on entry. Staff ensure all children eat from their own snack boxes only. If your child has a specific allergy, please speak directly to our Directors.

We are big believers in messy play. Where possible, we try to make experiences for infants taste safe.

Unfortunately, no.

Both Directors have tertiary degrees. Shannon has a Bachelor of Education (Primary). Leonie has a Bachelor of Education (Primary) and a Master of Education (Early Childhood Teaching). Other staff have qualifications in Early Childhood Education and Care.

0-2 years: 1:4, 2-3 years: 1:5, 3+ years: 1:11. If your child requires extra support please communicate with us prior to your session.

We are working towards providing NDIS funded programs, including parent respite. Please contact us if you have any questions.

As long as we have room, siblings are welcome. Full rates apply for the first child, subsequent siblings receive a 50% off discount.

A labelled water bottle and small snack box. Children who are not toilet trained need nappies and wipes. If we supply these, a small fee will be incurred.

We run a dedicated snack time. Please ensure all food is ready to eat and avoid things that need heating or refrigeration.

Please let staff know if you would like your child to attempt a nap. A nap is not always successful in an exciting environment.

Staff are experts at reassurance and distraction. After 5 minutes most children settle. If not settled after 10 minutes, we will call you.

Additional fees will be incurred for late collection.

No. You will need to remain within the South.Point shopping centre.

An individual desk, office chair, kitchen access (including hot drinks), WiFi, and easy access to your child.

At any time during your booking, you are welcome to come and feed your child or pop into the Creche for a cuddle.

We now offer a Private Office Space for sensitive or classified work. Please book the Private Office option.

You are welcome to take calls at the desk, in the foyer, or courtyard. We ask you to be mindful of other users.

No. Our co-working desks are limited strictly to clients who also require use of our Creche.

Yes! You can purchase gift cards via our booking page.

Our centre is a cash-free space.